June 01, 2017 @ 12:00am

It might be a good time for United Airlines to look to its past for inspiration on customer service.


This commercial reminds me of some of the old McDonald’s commercials that did such a good job of building the brand.

I think you would agree that this spot is what airline training programs should be all about. Enjoy.

About the author: Wayne Harris

Wayne Harris is the President of 6AM Marketing.

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