Cancelling or postponing events has been the norm during the COVID-19 pandemic. Sure, rescheduling your Caribbean vacation is a bummer. But what about not having a traditional college commencement, postponing your wedding or putting off retirement? Studies show that the trend of missing or rescheduling major life events has a significant impact on the customer journey, changing the way marketers entice people to take this new journey.

What do marketers do when the clean, upward trajectory of life stages is turned on its head? What they always do: adapt and overcome.