Cancelling or postponing events has been the norm during the COVID-19 pandemic. Sure, rescheduling your Caribbean vacation is a bummer. But what about not having a traditional college commencement, postponing your wedding or putting off retirement? Studies show that the trend of missing or rescheduling major life events has a significant impact on the customer journey, changing the way marketers entice people to take this new journey.

What do marketers do when the clean, upward trajectory of life stages is turned on its head? What they always do: adapt and overcome.

When was the last time you saw a Gen-Z teen walking down a sidewalk, oblivious to her surroundings, intently staring down at ... a brochure. Thought so. Take your tired pamphlets and toss them with yesterday's cafeteria fries. If you want to reach tomorrow's college students today, you have to hit them up (and speak their language) where they are, and we all know where that is: on their phones, specifically social media. Learn how to engage with this generation using Snapchat, YouTube and Instagram, and you'll see your campus visits spike.